Part Time:

Managing Performance and Difficult Situation in the Workplace

Course Details

Content

This one day workshop is designed for those who would like to develop their skills in dealing with difficult situations in the workplace. During the course we will look at:
  • Defining a difficult situation
  • Analysis of different behavioural styles
  • The different responses to and effective ways of dealing with anger
  • Identifying different communication techniques
  • Exploring the most appropriate methods to use when dealing with difficult situations
  • Assertiveness techniques
  • Effective negotiating skills
  • Dealing with conflict in a positive manner
  • Giving feedback in difficult situations

Professional Development Centre at Fareham College

Whether you are planning a change in career, seeking to develop your existing professional skills, or are a business looking for training options for your staff, Fareham College’s new Professional Development Centre offers a range of courses that cover a full spectrum of professional interests.

Our innovative new Centre is a hub of learning, providing part-time courses in areas including management, accounting, human resources, care, education and training, as well as shorter masterclasses with industry experts, designed to teach management skills, leadership styles, and the fundamentals of business operation.

With well-equipped classrooms, conference rooms and study lounges, our Professional Development Centre provides an inspiring environment in which to undertake the theoretical study needed to expand your skills and excel in your career.

Professional Course

Duration

One Day

Start Dates

14.05.2019 | Tues | 09:00 – 17:00

Course Cost

£95

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